dream7 Frequently Asked Questions

dream7 requires a copy of your CNIC (Computerised National Identity Card) as the primary identity document. A passport or driving licence is accepted as an alternative. You will also need a proof-of-address document — a utility bill or bank statement from HBL, UBL, or Meezan Bank dated within the past three months works well. In some cases a selfie or liveness check may be requested to confirm the documents belong to you.

Most dream7 KYC submissions are reviewed and approved within 24 hours. If your documents are clear, complete, and consistent with the details in your account, approval is often faster — sometimes within a few hours during business hours. If there is a problem with a document, our support team will contact you at your registered email address with specific instructions on what to resubmit.

No. dream7's Terms and Conditions strictly prohibit registering more than one account per player. Each Pakistani player is permitted exactly one real-money account. Multiple accounts are detected automatically during KYC verification and through our fraud prevention systems. If duplicate accounts are found, all associated accounts will be suspended and any balances held pending investigation.

Click the "Forgot Password" link on the dream7 login page. Enter your registered Pakistani mobile number or email address and you will receive a password reset link by SMS or email within a few minutes. Follow the link to set a new password. If you do not receive the reset message within ten minutes, check your spam folder or contact support at [email protected].

You can request account closure by contacting dream7 support at [email protected] with the subject line "Account Closure Request." Include your account ID and a brief reason. Our team will process your request within 24 hours. Any remaining PKR balance will be withdrawn to your verified payment method before closure. Note that once closed, the email and mobile number associated with that account cannot be used to register a new account.

The minimum deposit on dream7 is Rs 500 via JazzCash and EasyPaisa. For bank transfers through HBL, UBL, or Meezan Bank, the minimum is Rs 1,000. There is no maximum deposit limit by default, though players who have set a deposit limit through the Responsible Gaming settings will be subject to the limit they have chosen. All deposits are denominated in PKR and credited instantly.

JazzCash withdrawals on dream7 are typically processed within 30 minutes of approval during normal operating hours. Withdrawal requests submitted during peak hours or late at night may take up to 2 hours. dream7's finance team reviews all withdrawal requests before processing — for fully KYC-verified accounts, approvals are fast. JazzCash is the quickest withdrawal method available to Pakistani players on the platform.

dream7 does not charge any platform fees on deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own standard transaction fees depending on your account type and mobile wallet plan. dream7 recommends checking with your provider for current fee schedules. The amount credited to your dream7 balance reflects any deductions made by the payment provider.

Yes, EasyPaisa is a fully supported deposit and withdrawal method on dream7. It is one of the most popular payment options among Pakistani players. Select EasyPaisa from the cashier, enter your EasyPaisa mobile account number, and confirm the transaction in your EasyPaisa app. Deposits are credited to your dream7 balance instantly. The minimum EasyPaisa deposit is Rs 500.

The minimum withdrawal amount on dream7 is Rs 1,000 for JazzCash and EasyPaisa. For bank withdrawals to HBL, UBL, or Meezan Bank accounts, the minimum is Rs 2,000. There is no maximum withdrawal limit for fully KYC-verified accounts, though very large withdrawals may be subject to additional verification by our compliance team in accordance with anti-money laundering obligations.

Bank transfer withdrawals to HBL, UBL, or Meezan Bank typically take 1 to 3 working days after dream7 approves the request. Approval itself usually happens within a few hours for verified accounts. If a withdrawal has not arrived in your bank account within 3 working days, contact dream7 support at [email protected] with your transaction reference number and we will investigate immediately.

dream7 features a wide selection of slot games from leading international game providers, including classic 3-reel slots, 5-reel video slots, and high-volatility jackpot slots. Popular titles on the platform include themed games with cricket, adventure, and fantasy storylines. The full slot catalogue is accessible on the dream7 Slot page. All slot games on dream7 are tested for fairness by independent auditing bodies.

Absolutely — PSL (Pakistan Super League) cricket betting is one of the most popular features on dream7. During the PSL season, you will find match winner markets, top batsman, highest partnership, total runs, and many more in-play betting options. dream7 offers competitive odds on all PSL fixtures, with live betting available during matches so you can react to the game as it unfolds at National Stadium Karachi or Gaddafi Stadium Lahore.

dream7 offers a comprehensive range of cricket betting markets including match winner, toss winner, top batsman, top bowler, highest opening partnership, total runs in an over, method of dismissal, player of the match, and many live in-play markets. International fixtures — Test matches, ODIs, and T20Is — are covered alongside domestic tournaments like PSL. New markets are added regularly, especially during high-profile series involving Pakistan.

dream7 uses certified Random Number Generator (RNG) technology across all slot and casino games, which is independently tested and audited to ensure fair and unpredictable outcomes. Live casino games use real dealers and physical cards or roulette wheels streamed in real time, removing any possibility of software manipulation. dream7 operates under internationally recognised licensing standards that require regular third-party fairness audits.

Yes, dream7 is fully optimised for mobile play. The platform runs smoothly in any modern mobile browser on Android and iOS — no app download is required. All features, including cricket betting, live casino, slot games, deposits, and withdrawals, are available on mobile. The interface automatically adapts to your screen size, so the experience on a Karachi or Lahore user's smartphone is just as clean as the desktop version.

RTP varies by individual slot game on dream7, typically ranging from 94% to 97% depending on the title and its volatility level. The RTP for each game is displayed in its information panel — tap the "i" or "Info" button within any game to see the specific RTP, volatility rating, and payline structure. Higher RTP games pay out more frequently over the long run, though individual session results are always subject to the randomness of the RNG.

dream7 offers a welcome bonus to new players on their first deposit. The specific percentage, maximum bonus amount in PKR, and eligible games are shown on the Promotions page at the time you register. Bonus terms, including wagering requirements, are clearly stated before you opt in. dream7 recommends reading the full bonus terms so you understand exactly what is required before the bonus converts to withdrawable cash.

Wagering requirements specify how many times you must bet a bonus amount before it becomes withdrawable. For example, a Rs 5,000 bonus with a 20x wagering requirement means you must place Rs 100,000 in total bets using that bonus before you can withdraw. Not all games contribute equally — slots typically count 100%, while live casino games may count at a lower rate. The full contribution breakdown is detailed in the specific bonus terms on dream7.

Yes, dream7 runs free spins promotions periodically, particularly for new slot game launches and seasonal campaigns. Free spins are credited to your account automatically once the qualifying condition is met — usually a minimum deposit during the promotional period. Winnings from free spins are subject to the wagering requirements stated in the promotion's terms. Active promotions are always listed on the dream7 Promotions page inside your account.

dream7 rewards regular players through its loyalty programme. As you play cricket betting, slots, and live casino games, you accumulate loyalty points that can be exchanged for bonus credit or other rewards. Higher-activity players are eligible for VIP tier upgrades, which come with benefits including faster withdrawal processing, higher limits, dedicated account management, and exclusive PKR bonus offers during PSL season and other major cricket events.

Bonus funds and winnings generated from bonus play on dream7 cannot be withdrawn until the full wagering requirement has been met. Until then, they remain in your bonus balance and cannot be cashed out directly. Your real-money balance (deposits and non-bonus winnings) is always available for withdrawal subject to standard verification requirements. dream7 displays your wagering progress clearly in your account dashboard so you always know where you stand.

dream7 operates under an internationally recognised online gaming licence, which requires adherence to strict standards covering player fund protection, fair play, responsible gaming, anti-money laundering, and data security. All player data is encrypted using 256-bit SSL technology. Player funds are held separately from operational funds to ensure they are protected. dream7 does not share or sell player data to third parties.

The minimum age to register and play on dream7 is 21 years. This is a firm, non-negotiable requirement. Age is verified during the KYC process through your CNIC or passport. Any account found to belong to a player under 21 will be immediately suspended, winnings forfeited, and deposits returned. If you suspect a minor has registered on dream7, please contact [email protected] without delay.

Log in to your dream7 account, navigate to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred duration — 6 months, 1 year, 3 years, or permanent. The exclusion takes effect immediately and cannot be shortened once activated. If you cannot access your account, email [email protected] with the subject line "Self-Exclusion Request" and your account ID — our team will process it within one hour.

dream7 allows you to set daily, weekly, and monthly deposit limits as well as loss limits, all denominated in PKR. Limits can be reduced instantly at any time; increases take effect after a mandatory 7-day cooling-off period to protect against impulsive decisions. All limit controls are available directly in your Account Settings under the Responsible Gaming section — no support request needed. For detailed guidance, visit the dream7 Responsible Gaming page.

dream7 encourages any player who is concerned about their gambling to reach out to our responsible gaming team at [email protected] — we respond around the clock without judgement. Internationally recognised organisations such as GamCare and Gamblers Anonymous provide free, confidential counselling and self-help resources accessible to Pakistani players online. Early intervention produces significantly better outcomes — please do not wait to seek support if you need it.